Technical
Support Status
Support Capacity
We’re a tight-knit team here at Jellyhound and since honesty and transparency are core to us as a company and everything we do, we created this page for you – our valued customers. Whilst we always strive to offer the highest quality WordPress support we can, our diligent support staff need a well-earned holiday from time to time. With that in mind, we’ve created this section to keep you informed about dates when we’ll be running on reduced support capacity. Our aim here is to set clear expectations for you, our customers, and our team.
Reduced Support Capacity: Dates
Date(s)
Please find the reduced capacity dates below for 2026:
| Dates |
|---|
| April 2-3 2026 |
What does this mean for you?
“Reduced support capacity” refers to periods when some of our support staff are away, enjoying some well-deserved rest or celebrating the holiday season. During this time, our Support Service Agreement (SLA) may see slight changes. While you may have to wait a bit longer for us to resolve your support issues, rest assured that we remain committed to the following:
Same Commitment to Excellence
Priority Issues will always be resolved promptly
We can be contacted the same as always
Support SLA Response Times
| Category | Severity Level | Definition | Response Time |
|---|---|---|---|
| Technical | System Down | Site not accessible | Immediate |
| Technical | Urgent | Significant impact to users | Within 8 hours |
| Technical | Important | Any technical impact that negatively affects users | Within 24 hours |
| Technical | Standard | No Customer Impact but of high value to The Client | Within 48 hours |
| Administrative | Urgent | Could significantly impact member experience | Within 24 hours |
| Administrative | Standard | No impact to user experience | Within 48 hours |
| Administrative | Informational | Low priority, informational request | Within 48 hours |
Hosting Status
Issues with web hosting?
We’re always here to help you navigate through any hosting-related issues but if you need to check on the uptime of your provider we’ve got you covered.
Hosted with Jellyhound?
Please check here. Please raise a ticket with us if you are having any problems.
Hosted with Kinsta?
Please check here.
Hosted with WPEngine?
Please check here.
Hosted with another provider?
Try googling the name of your hosting provider and the word status. For example “Godaddy status".